Terms and Conditions

These Terms and Conditions govern access to and use of the InfiniTerra website, as well as the request, booking, and provision of services made available through it.

By browsing this website, contacting InfiniTerra, or requesting any service, the user declares that they have read, understood, and accepted these Terms and Conditions.

The website is operated under the InfiniTerra brand.

Any contact, information requests, or bookings must be made through the means provided on the website.

InfiniTerra provides personal development, wellbeing, and complementary therapy services, namely in-person and online sessions.

Online consultations/sessions may be conducted via platforms such as Microsoft Teams, Zoom, Google Meet, WhatsApp, or any other equivalent platform deemed suitable for service delivery.

The list of available services may be changed, updated, or discontinued without prior notice.

The services provided by InfiniTerra are complementary in nature and are intended for personal, emotional, energetic, and spiritual development.

None of the services provided replace medical, psychological, psychiatric, or any other treatment provided by legally qualified health professionals.

Participation in sessions does not exempt the user from seeking medical advice whenever necessary.

Information requests can be made via the contact form available on the website.

Booking requests can be made via the booking form or through the calendar provided by the Cal.com platform.

Submitting a booking request constitutes only a pre-booking and does not, in itself, confirm the appointment.

After receiving the booking request, the user will receive, via the email provided, all necessary information regarding the requested session, as well as instructions for paying the deposit.

The booking will only be considered confirmed after receipt and validation of the deposit payment provided for in these Terms and Conditions.

After payment validation, confirmation of the booking will be sent via email.

To secure a booking, a deposit payment is required, corresponding to 25% of the session fee.

The deposit must be paid within a maximum of 24 hours after payment instructions are sent.

If the deposit is not paid within the stated timeframe, the booking request will be automatically cancelled due to non-payment, and the time slot will become available to other clients.

The deposit amount will be deducted from the total session fee.

The remaining 75% must be paid on the day/time of the session using the payment methods provided by InfiniTerra.

The client may cancel or request to reschedule the session by contacting InfiniTerra.

If cancellation is communicated more than 24 hours before the session, the deposit will be fully refunded.

If cancellation occurs less than 24 hours before the session, or if the client does not attend, the deposit will not be refunded.

Rescheduling requests are subject to availability.

When available, vouchers issued by InfiniTerra are personal and non-transferable, unless stated otherwise.

They are valid for a single use and cannot be converted, in whole or in part, into cash. They may only be used for the identified services, where the discount indicated will be applied to the price in force at the time of the session.

Only one voucher may be used per session, and vouchers cannot be combined with other promotions or discounts.

Vouchers have an expiry date and require prior booking. Booking is subject to availability. Once expired, the voucher can no longer be used.

InfiniTerra reserves the right to change, suspend, or discontinue voucher issuance, as well as modify their terms and conditions without prior notice.

The client undertakes to provide true, complete, and up-to-date information during contact and booking requests.

The client is responsible for ensuring they have the necessary technical means to attend online sessions, including internet access, compatible equipment, and a private environment.

The client assumes full responsibility for decisions made based on information, guidance, or reflections resulting from the sessions.

InfiniTerra undertakes to provide services with professionalism, diligence, confidentiality, and respect for the client. However, it does not guarantee specific results, as these depend on various individual factors, including each person's involvement, availability, and commitment.

InfiniTerra cannot be held liable for any direct or indirect damages resulting from the use of the website, temporary unavailability of services, technical failures of third parties, or decisions made by the user following the sessions.

When online sessions depend on third-party platforms, InfiniTerra is not responsible for interruptions, technical failures, or unavailability of such platforms.

All content available on this website, including texts, images, logos, graphic elements, design, videos, and other materials, is protected by intellectual property rights.

Reproduction, distribution, modification, or use of the content without prior authorisation from InfiniTerra is prohibited, except where permitted by law.

Personal data processing is carried out in accordance with the Privacy Policy available on this website.

By using this website, the user acknowledges having read the said Privacy Policy.

This website uses cookies necessary for its operation and may use other cookies subject to user consent. For more information, please refer to the Cookie Policy.

InfiniTerra reserves the right to amend these Terms and Conditions whenever necessary, particularly to ensure compliance with legal, regulatory, or service-related changes.

Changes take effect upon publication on this website.

These Terms and Conditions are governed by Portuguese law.

In the event of a dispute, the parties shall seek an amicable resolution. If no agreement is reached, the dispute shall be submitted to the competent courts under applicable law.

Consumers may also resort to Alternative Consumer Dispute Resolution entities as provided by law.